Return and Warranty policy
Return policy- We accept returns with a 20% restocking fee on STANDARD blackout plate kits and accessories. We design and assemble custom models by hand at the time of purchase. Specifically for our customers. Due to the nature of custom products, we DO NOT accept returns on any models with logos, text, etc on the curtains/drop screen or any custom models.
Any mounting holes the customer drills, or modifications to frames, will void warranty. If you think you will need to modify your frame or add holes to the rear of the frame, please make sure your plate operates correctly first! Any warranty returns that arrive to us with damage, modifications, holes added will be returned to customer at customers expense and warranty denied.
Warranty- We offer a 6 month warranty on ALL blackout plate models. Warranty begins on date of purchase.
Please contact us if your Return meets the criteria above or for Warranty claims. We will provide return warranty and shipping information